Refund & Cancellation Policy
YOUR360 AI Powered HR Function (Pty) Ltd trading as YOUR360 People Function
1. Digital Toolkits & Documents (PDF Guides, Checklists, Frameworks, Templates)
Because these are digital products delivered instantly on purchase, all sales are final once the document has been downloaded or accessed.
If you experience a technical issue — for example, a corrupted file, the wrong document delivered, or a failed download — contact us within 7 days of purchase at resources@your360peoplesfunction.net and we will resolve it, including a full refund if the issue cannot be fixed.
If you have not yet downloaded your purchase and genuinely change your mind, you may request a refund within 48 hours of purchase by emailing the address above.
Bundle and toolkit-tier purchases follow the same terms as individual documents.
2. Digital Workshops (Pre-Recorded, Thinkific)
Access to a workshop begins as soon as your purchase is confirmed.
If you have not yet started the workshop (no modules opened), you may request a full refund within 48 hours of purchase.
Once a workshop has been started, it is considered delivered and is non-refundable, except where there is a genuine technical fault preventing access — in which case, contact us and we will resolve it.
Team and organisational licences are billed per the agreed number of seats and are non-refundable once any seat has been activated.
3. Programmes (28-Day Work Readiness Programme)
Cancellations made before the programme start date are eligible for a full refund.
Cancellations made after the programme has started are assessed case by case, depending on how much of the programme has been delivered and used. Contact us as soon as possible if you need to withdraw.
Organisational bookings for groups follow the same terms, applied per learner.
4. Professional Services (Capability Profile Review, Redesign, Package)
These are bespoke services involving direct work on your documents. Once work has commenced, fees already incurred for work completed are non-refundable. If you cancel before work begins, you will receive a full refund.
5. How to Request a Refund
Email resources@your360peoplesfunction.net with your order reference and the reason for your request. We aim to respond within 2 business days.
6. Your Rights
This policy operates alongside, and does not limit, any rights you have under South African consumer protection law. If you believe a purchase was misrepresented or defective, you are welcome to raise this with us directly, and we will deal with it in good faith.
Last updated: June 2026